Terms & Conditions

Effective Date: 6/15/2025

These Terms and Conditions ("Terms") govern your use of the website www.elitefireapparel.com ("the Site"), and your purchase of products and services from Elite Fire Apparel ("we," "us," or "our"). By accessing or using the Site, you agree to comply with these Terms, and by placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site or make a purchase.

We reserve the right to update or change these Terms at any time, so please review them periodically.

1. Use of the Website

By using this Site, you agree to:

  • Provide accurate, current, and complete information about yourself during account registration and while placing orders.

  • Keep your login details confidential, and notify us immediately if you suspect any unauthorized use of your account.

  • Use the Site in accordance with all applicable laws and regulations.

You agree not to:

  • Engage in any activity that disrupts the operation of the Site or violates any local, state, or federal laws.

  • Use any technology to extract, scrape, or index any part of the Site without our consent.

  • Upload or transmit any harmful or illegal content, including viruses, malware, or any other malicious software.

2. Products and Services

  • Product Availability: All products listed on the Site are subject to availability. We make every effort to ensure product information is accurate and up-to-date. However, we cannot guarantee that a product will always be in stock.

  • Product Descriptions: We aim to provide accurate product descriptions, including pricing, availability, and specifications. However, we do not guarantee the accuracy, completeness, or reliability of such information.

  • Customization: If you place an order for customized products (e.g., embroidered hats, personalized apparel), you are responsible for ensuring that the customization details (such as text, logos, etc.) are accurate. We are not liable for errors in the customization provided by you.

3. Order and Payment

  • Order Process: By placing an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject your order for any reason.

  • Pricing: All prices are listed in U.S. Dollars and may be subject to change without notice. The price of products is confirmed at the time of checkout, and any changes will be communicated before the order is finalized.

  • Payment: We accept various payment methods, including credit cards, debit cards, and other electronic payment methods. Payment must be made in full at the time of purchase. By submitting payment information, you confirm that you are authorized to use the provided payment method.

  • Taxes and Duties: Applicable taxes and shipping charges are calculated at checkout and are your responsibility. If you are shipping internationally, you may also be subject to customs duties and taxes, which are your responsibility to pay.

4. Shipping and Delivery

  • Shipping: We offer domestic shipping. Shipping costs and delivery times will vary based on your location, shipping method, and product availability.

  • Shipping Delays: While we make every effort to meet estimated delivery times, shipping delays may occur due to factors beyond our control (e.g., weather, government mandatory closure, etc.). We are not liable for any delays in shipping once the package has left our facility.

  • Risk of Loss: Once your order is shipped, it becomes your responsibility. We are not responsible for items lost, stolen, or damaged in transit. You may wish to consider adding shipping insurance. If interested, contact us when you place your order to add this option for an additional fee.

5. Returns, Exchanges, and Cancellations

  • Returns and Exchanges: Please refer to our Return and Exchange Policy for detailed instructions on how to return or exchange products.

    • Customized items are non-refundable and cannot be exchanged, except in cases of defects or errors caused by Elite Fire Apparel.

    • Items must be returned in their original condition within 10 of receipt.

  • Cancellations: All sales are final and cannot be cancelled.

6. User-Generated Content

  • Content Submission: You may be able to submit reviews, comments, or other content to the Site ("User-Generated Content"). By submitting content, you grant Elite Fire Apparel a non-exclusive, worldwide, royalty-free license to use, modify, and distribute that content.

  • Content Guidelines: You agree that your content will not:

    • Violate any third-party rights (e.g., intellectual property, privacy).

    • Contain offensive, defamatory, or unlawful material.

    • Be used to promote illegal activities or harm others.

Elite Fire Apparel reserves the right to remove or modify any User-Generated Content that violates these guidelines.

7. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Elite Fire Apparel or its licensors and is protected by copyright and other intellectual property laws. You may not use any of our content without prior written permission, except for personal, non-commercial use in accordance with these Terms.

8. Limitation of Liability

To the fullest extent permitted by law, Elite Fire Apparel is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Site, or for any products purchased through the Site. This includes, but is not limited to, damages for loss of profits, goodwill, or data.

9. Indemnification

You agree to indemnify and hold harmless Elite Fire Apparel, its affiliates, officers, employees, agents, and licensors from any claims, damages, or expenses arising from your use of the Site, your violation of these Terms, or your infringement of any intellectual property or other rights.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by and construed in accordance with the laws of North Carolina, without regard to its conflict of law principles.

  • Dispute Resolution: Any disputes arising from or related to these Terms or the use of the Site will be resolved through mediation followed by arbitration, if needed, in Charlotte, NC, and both parties consent to the exclusive jurisdiction and venue of such disputes.

11. Changes to Terms and Conditions

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." Please review this page periodically to stay informed about any changes.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: contact@elitefireapparel.com

  • Phone: 833-787-5592

  • Mailing Address: Elite Fire Apparel 120 W. Main St. Cherryville, NC 28021

By using the Site or making a purchase, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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