Effective Date: 6/15/2025
COPYRIGHT AND TRADEMARKS:
Elite Fire Apparel does not assume responsibility for verifying or authenticating the ownership or trademark rights related to any designs or logos provided by the Customer for reproduction. Any liability for trademark infringement rests solely with the Customer.
The Customer represents and warrants that they are either the lawful owner or an authorized user of any content submitted for reproduction and that such content does not infringe upon the intellectual property or other rights of third parties.
The Customer agrees to indemnify and hold harmless Elite Fire Apparel, its owners, officers, employees, agents, and licensors (the 'Decorator') from any and all liability, loss, damage, or injury arising from the production or use of the provided content.
SHIPPING:
Once your order is shipped, the customer assumes full responsibility for the package. We are not liable for any loss, damage, theft, misdirection, or delays that may occur during transit.
Shipping insurance is available upon request and is based on the total value of your order. Please contact us before placing your order to discuss insurance options and pricing.
SAMPLE PACKS:
Sample packs can be customized to suit the customer’s needs by selecting only the products they wish to view or purchase.
Sample packs must be returned to Elite Fire Apparel within the agreed upon time frame (usually 45 days), unless other arrangements were made at the time of purchase.
All samples being returned must adhere to our Returns & Exchanges policy.
CUSTOMER SUPPLIED GARMENTS:
We only accept garments purchased directly through Elite Fire Apparel. We do not accept customer-supplied garments.
SIZE DISCLAIMER:
We make every effort to give you accurate information regarding manufacturer reported sizing information and dimensions for our products in our size guides. Please note that due to the nature of the manufacturing process, from time to time product sizing may vary slightly. Elite Fire Apparel is not responsible for sizing variations in the manufacturing process. We offer the ability to purchase blank samples for sizing.
COLOR DISCLAIMER:
EMBROIDERY:
Logos, text, or artwork exceeding 10,000 stitches may cause slight pulling or distortion on delicate fabrics, particularly lightweight, stretchy, or open-weave materials such as t-shirts, sweaters, Lycra, Spandex, polyester blends, mesh, cashmere, linen, silk, terry cloth, or rayon.
PAYMENTS:
All orders must be paid in full at the time of placement, unless prior arrangements have been made with your department.
ALL ORDERS ARE FINAL:
Once confirmed by the customer, whether through verbal authorization, written communication, or electronic transmission, all orders are final. If your order needs to be modified, contact us immediately and we will make every attempt to make the change before production but it is not guaranteed.
RETURNS & EXCHANGES:
We take great care to inspect all products for defects before shipping. Please note that customized items are non-refundable and cannot be exchanged, except in cases of product defects or errors in customization made by Elite Fire Apparel. If you receive a defective product, or if there is a customization error caused by Elite Fire Apparel, please contact us within 7 days of receiving the item for instructions. Items must be in their original condition and include the return authorization number provided by us. Unauthorized returns will be not be accepted. Altered items/hat samples (i.e. washed, worn, damaged, having an odor) cannot be returned. Once an item(s) has been authorized for a return, it must be returned to us within 10 days of receipt. If your return is authorized, we will issue an exchange or replacement.
LIMITATION ON DAMAGES:
Elite Fire Apparel is not liable for any loss of profit, business interruption, or any special, consequential, or incidental damages incurred by the Customer.
CHARGE-BACK FEES AND OTHER BANK FEES:
By purchasing any product from Elite Fire Apparel, the Customer agrees to be responsible for any bank fees, chargeback fees, or other fees incurred by Elite Fire Apparel due to disputes or unauthorized transactions initiated by the Customer.
CUSTOM ORDERS:
Elite Fire Apparel reserves the right to showcase any custom designs or finished products created for a project for promotional purposes in any format, unless otherwise agreed upon in writing in advance.
CUSTOMER RESPONSIBILITY:
It is the Customer’s responsibility to carefully review all order details and ensure accuracy before confirming the order for production. If your order needs to be modified, contact us immediately and we will make every attempt to make the change before production but it is not guaranteed.